Shipping & Returns

Shipment

Your jewelry will arrive at your home within 2 to 14 business days! Please note that personalized jewelry may take a little longer, up to 30 business days, but we assure you it's worth the wait! 😀

Return

Would you like to return any items from your order? No problem! At RUYELA, you have a 14-day return policy. Please note, however, that personalized jewelry is excluded from this policy.

To ensure your return is processed quickly and easily, please include a note with the following information:

  • Your name
  • The order number
  • The reason for the return, so we know if you would like a replacement, exchange or a refund.

Please send your return to the following address:

Engin Catalkaya
RUYELA
Eschenweg 13a
83043 Bad Aibling

Please note that personalized jewelry is excluded from the right of return and the return shipping costs must be borne by the buyer.